Departures at Queenstown Airport

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  • Getting ready

    Getting ready

    To comply with aviation security regulations, remember no sharp items (like nail clippers, scissors, pocketknives and metal nail files) should be packed in your carry-on bag and dangerous goods in either carry-on or checked luggage is a complete no-no.

    For domestic flights, you don’t need to pack liquids and gels in your checked luggage so if you’ve got cosmetics, food or a beautiful bottle of wine, no worries, you can bring them on the plane.  It’s always best to check what you can/can’t take with you. Please also note there is no GST refund system in New Zealand or its airports


  • Getting to the airport

    Getting to the airport

    We recommend you arrive at the airport at least 1 hour before your scheduled departure to give yourself plenty of time to check in and relax. There are several transport options including taxis, airport shuttles, limos, and buses. 

    GettingHere


  • Getting dropped off

    Getting dropped off

    There’s plenty of time to say your goodbyes with 20 minutes’ free parking in the dropoff / pick up zone, located in the first 5 rows of the public car park in front of the terminal building. Trolley bays are conveniently located throughout the carparks and exterior of the terminal.

    Parking map

    Download the PDF version here


  • Handy tips

    Handy tips

    Please be sure to never leave your bags unattended as this can spark a security alert and potentially delay your travel. For locker storage options or other airport-related enquiries, visit the Airport Information Desk. If you need to make a phone call, public phones are located at the Check-in area.  

    Queenstown Airport 2014 147


  • Check in

    Check in

    The check-in area is located in the Departures (left) side of the terminal. With your ticket or booking reference at the ready, make your way to the relevant airline counter or self-service kiosks to check in.  Luggage labels are provided at the check-in counters so make sure your bags are correctly tagged before handing them over to the airline.  

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  • Relax

    Relax

    Allow some extra time after check-in to grab a bite to eat, pick up some reading material or a gift from one of our stores.  We also offer 1 hour free Wi-Fi throughout the terminal building.  

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  • Flight information

    Flight information

    For flight updates check our screens located around the terminal and above the security screening entry point.  Your airline will also make announcements when it’s time to go to your gate or board.  Gate 1 is located to the left of Airspresso Café and Gates 2-8 are beyond the Security Screening Point.

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  • Security checkpoint

    Security checkpoint

    When you’re ready to go to your gate, you need to go through security screening.  To help our Aviation Security Service make the process quick and smooth, have your laptop out and check there’s nothing in your pockets. 

    Remember, on a domestic flight you can bring hot drinks into the gate lounge so there’s no need to finish them before going through screening.

    AVSEC security screening


  • Gates and boarding

    Gates and boarding

    The gate lounges have great views, comfortable seats, toilets, baby change facilities and refreshment vending machines. Your airline will make an announcement when it’s time to board.

    Find out more about the domestic destinations we fly directly to. 

    Airlines


  • Getting ready

    Getting ready

    We recommend that you check well ahead of time that your visas, paperwork and insurances are in order for your transit stops and final destination.  

    To comply with aviation security regulations, ensure your bags are packed correctly and all liquids and gels over 100ml are stowed in your checked-in luggage - this includes wine, jams and chutneys! If you’re flying direct (no stops) you can purchase liquid, aerosol or gel items, including Duty Free, after security screening.  However it’s always best to check what you can/can’t take with you. Please also note there is no GST refund system in New Zealand or its airports


  • Getting to the airport

    Getting to the airport

    We recommend you arrive at the airport 2-3 hours before your scheduled departure to give yourself time to check in and relax.  There are several transport options including taxis, airport shuttles, limos, and buses. 

    GettingHere


  • Getting dropped off

    Getting dropped off

    There’s plenty of time to say your goodbyes with 20 minutes’ free parking in the dropoff /pick up zone, located in the first 5 rows of the public car park in front of the terminal building. Trolleys bays are conveniently located throughout the carparks and exterior of the terminal.

    Parking map

    Download the PDF version here


  • Handy tips

    Handy tips

    Please be sure to never leave your bags unattended as this can spark a security alert and potentially delay your travel. For locker storage options or other airport-related enquiries, visit the Airport Information Desk. If you need to make a phone call, public phones are located at the Check-in area.  

    Queenstown Airport 2014 147


  • Check-in

    Check-in

    With your passport and ticket/booking reference at the ready, make your way to the relevant airline counter or self-service kiosks to check in. Luggage labels are provided at the check-in counters so make sure your bags are correctly tagged before handing them over to the airline.  

    20150416085321 p


  • Departure card

    Departure card

    Your airline will provide you with a Departure Card at check-in or you can find them at the security screening entry point.  This card needs to be completed before you are processed by Customs and Immigration.  

    NZ Passenger Departure card


  • Relax

    Relax

    Allow some extra time after check-in to grab something to eat or drink, change money, pick up some reading material or a gift from one of our stores, or head upstairs to the comfort of our lounges.

    We also offer 1 hour free Wi-Fi throughout the terminal building. 

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  • Flight information

    Flight information

    For flight updates check our screens located around the terminal and above the security screening entry point.  Your airline will also make announcements when it’s time to go to your gate or board. Gates 2-8 are located beyond the Security Screening Point.

    20150424212851 p


  • Security checkpoint

    Security checkpoint

    When you’re ready to go to your gate, you need to go through security screening.  To help our Aviation Security Service make the process quick and smooth, have your laptop out, check there’s nothing in your pockets and that all your toiletries are under 100ml (the size of the container/bottle, not the amount that remains in the container/bottle). 

    At Queenstown Airport you don’t need to place your toiletries in a transparent plastic bag, you can just place them on the tray before going through. For international flights, water and hot drinks cannot be taken through security screening.

    AVSEC security screening


  • Customs

    Customs

    Next stop after security screening is the Customs counter so have your passport, boarding pass and completed departure card ready to show the officer. This will make the whole process flow smoothly and before you know it you’ll be browsing Duty Free or relaxing with a glass of local pinot while you wait to be called for boarding.

    NZ Passenger Departure card


  • Shop, eat and drink

    Shop, eat and drink

    Tax and Duty Free shopping is available to international passengers so check out the great range of products and deals at our Aelia Duty Free store. There’s also a café and bar, a news agency, a children’s area with a TV showing movies, a water dispenser, toilets and comfortable seating.  Relax and enjoy the spectacular scenery while you wait!

    Find out more about the international destinations we fly directly to. 

    EatDrink


  • Dropping off travellers

    Dropping off travellers

    There’s plenty of time to say your goodbyes - we offer 20 minutes’ free parking in the designated pick up/drop off zone so come in, grab a coffee, a bite to eat or do some shopping while you’re here!

    All you need to do is take a ticket at the barrier arm when entering the carpark and park in the pick up/drop off zone located in first 5 rows of the public car park in front of the terminal building. Trolley bays are located around the carparks and terminal building for your convenience.

    If you’re parked for less than 20 minutes, there’s no need to validate your ticket – just insert it into barrier arm machine when exiting.

    If you stay longer than 20 minutes, simply validate your ticket at the Paystation and then insert it into the barrier arm machine when exiting.

    Parking map

    Download the PDF version here